Customer care

Because we want you to get first dibs on all good stuff. You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

Don’t sweat the small stuff. Simply click on “forgot password” and then we will send you an email with a change password link. Click on the provided link and create a new password.

Log into your account and you can edit your personal information as well as both your shipping and billing address.

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization.

If you do not want to register an account with us, simply check out as a guest and follow the instructions to place your order. If you have an account with us, you can process and submit your order and it will automatically be recorded in the my orders section of your account.

Please contact us by email at contact@ruegembon.com to find out if it is possible to modify your existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations.

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us at contact@ruegembon.com - we will be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

We hate waiting too but trust us, it's worth the wait. Pre-order items are clearly specified on the product page with it's estimated delivery time. It takes a little longer than usual because most pre-order items are all best sellers with a waiting list. We are unable to cancel invoices with pre-order items.

If you are receiving an error message, there may be a problem with your payment information, billing or shipping address. Your shipping address should match exactly to what is on your authorized form of payment. Please review all information closely and look for any mistakes. If you continue to receive error messages, please contact us at contact@ruegembon.com

We accept all major credit cards and paypal. Your authorized form of payment will be charged once your order is processed. Unfortunately, we cannot accept checks or money orders.

You will receive a shipping confirmation email with the tracking number. You can also check the status of your order by signing into your account and then selecting the option to view order. It will indicate whether your order has been fulfilled, shipped, or if it is still being held for release.

Shipping times will vary based on the service selected at checkout, please refer to our shipping section for further information. Rue Gembon cannot take responsibility for any delays to orders due to customs clearance or payment transaction delays.

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact us directly by email at contact@ruegembon.com

Promotion codes are only applicable to the indicated time frame on the promotional/ marketing materials. The discount will be reflected after the discount code has been entered during the check out process. It cannot be combined with other discount codes or promotional offers. It also cannot be applied to previous orders.